Refund & Return Policy


 Start your return; you will need your order Returned RMA code number in order to approved returned and billing zip code. If an item is flawed,not installed  or damaged from shipping, let us know by sending photos or video . We’re available with expert support by email at

We stand behind the products we sell. If for any reason you choose the wrong item, we’ll help you return it and assist you with a new order. If a product needs to be repaired or replaced under warranty, just let us know.

We understand how disappointing it can be when purchases don't work out, and we do everything we can to make the returns process fast and simple. Items may be returned for refund or replacement, provided that you contact us within 30 days of shipment and items are in sell-able condition. Shipping charges apply and are non-refundable.

Sani Canada Company  cannot accept a return for or refund the following:

• Items that have been install or altered or mishandled or Not installed by a licenced plumber

• Custom work or painting Pink,Red,White,Orange,Blue and Blue 
• Special-order Polished and Brushed Rose Gold,Rose Gold and Polished Gold,White, and Brushed Gold all items listed in our catalog or on our site there is no returned.

• Items of color Black,White,Brushed Rose Gold,Polished Rose Gold and Brushed Gold and Polished Gold that have been installed or show signs of installation (markings, scratches, plumber's putty, etc.). If item is damage or an installed is a 50% restocking fee unless the item is defective, please contact Customer Service immediately for assistance with photos proving your claim for returning.

We will send you a RMA number and document to fill up with the returned 

Pack the item in double box of its original shipping box, if possible, or a sturdy, plain cardboard box. Remove or cover any pre-existing labels or stickers. Print the Return Number and return address label included in the email and attach it to the box with clear packing tape. Seal the box completely, making sure the item is secure for shipment.

For returns,  Ship via USPS,UPS,FEDEX or DHL shipping label at a discounted cost. Returns sent through other carriers (including UPS, USPS, etc.) are subject to shipping fees at the customer’s expense. Please note that expedited shipping charges are non-refundable.

Allow 7 days for your package to arrive at our fulfillment center. Within 48 hours, your return will be processed back into our inventory. Your financial institution will credit your card 2-14 business days later. Once your return has been received, you'll get an email confirmation that your return has been processed.