Free shipping to Canada and the USA on orders over $70 USD; smaller orders and other countries are calculated at checkout. In-stock items ship in 3–14 business days depending on product and destination; custom and made-to-order items follow the lead time stated above. Please inspect your order on arrival and report any damage within 72 hours to info@sanicanada.com. Shipping policy

Returns are accepted within 14 days and require an RMA number from our team. A 30% restocking fee applies to change-of-mind returns. All products carry a 1-year warranty against defects in materials and workmanship under normal residential use. Return policy · Warranty · Cancellation policy

When will my order ship?

In-stock items ship in 3–14 business days depending on the product and destination. Custom and made-to-order items follow the lead time shown above.

Can you confirm fit or rough-in before I order?

Yes. Email info@sanicanada.com with your measurements, drawings or photos of your space, and our plumbing team will confirm compatibility in writing. You can also use the chat in the bottom-right corner. Prefer to talk? Call 1-800-883-0028.

Can I get a different size or finish?

Half of our work is custom. Request a custom version or email info@sanicanada.com with your dimensions, drawings and preferred finish. Every custom quote is confirmed in writing.

Do you offer trade pricing?

Designers, builders and contractors can apply to our Trade Program.

Can I see it in person?

Visit our showroom at 208 Brown's Line, Etobicoke: Monday to Friday 9am–6pm, Saturday 10am–5pm, Sunday 12pm–4pm by appointment. We recommend booking ahead.